Warranty Policy

Warranty Policy

RevolutionRC is not a warranty repair center or manufacturer for any of the products we resell, nor do we directly offer warranty on the products we sell. Your product purchases are subject to the individual manufacturer’s own warranty & repair policies. Please be aware most manufacturers only offer a DOA warranty only. RevolutionRC assumes no liability neither expressed nor implied for any manufacturers defect, or damages as a result of use or misuse of any of the products we sell.  

Should you find the goods to be defective, the purchasing customer has up to 7 days from date of receipt for claim to be raised with RevolutionRC. Any claims raised after this time will not be validated or warrantable.

Product manufacturers demand that merchandise must be in new and unused condition and in its original packaging. Mounting and running fuel through a model engine, soldering connections, installing radio parts in a model, cutting up balsa sheets in kits, installing software or discarding the packing material are some examples of what some manufacturers constitute used merchandise. 

RevolutionRC reserves the right to refuse any merchandise that we consider not to be free of defects, not purchased directly from RevolutionRC or is the direct result of end user misuse or mistreatment. All products are security marked to ensure any applicable returns are authentic and were originally purchased from RevolutionRC.

All items should be packed to assure no damage is incurred during shipping. RevolutionRC is not responsible for damage incurred during the shipping process or for packages shipped to, but not received by RevolutionRC. Please insure packages and avoid ship methods or carriers that do not provide tracking.

  • Do not return LiPo Batteries or products containing fuel or other hazardous material.
  • Warranty only applies as described by the product manufacturer (usually DOA only) and on product accompanied by a dated proof of purchase.
  • Warranty service or replacement decisions are at the sole discretion of the product manufacturer. Collateral damage is NOT covered by any manufacturer's warranty.
  • All charges for service parts not covered by manufacturers warranty, labor, shipping and other fees are solely your responsibility. Nonpayment will result in confiscation of equipment.
  • RevolutionRC is not responsible for any loss of data or information associated with the warranty process.
  • Please allow up to 6 weeks for manufacturers to process your claim.
  • Any merchandise to be found free of faults or defects, will be returned to the purchaser at their cost.

The customer is responsible for all postage fees to and from RevolutionRC. All shipping & handling fees are non-refundable. We do not accept warranty returns via COD or billed to Revolutionrc in any way.

Return Shipping Methods:

Shipping Method:

<500gms

 

Australia Parcel Post

$7.60

 

Express Shipping

$8.96

 

Oversize Fees: Items which are considered "oversized" are greater than 500 grams in weight and or volumetric size. Oversize postage ranges from $13.50 to $150.00 via regular post. Exact charges will be noted via email when the approved warranted product is ready for return.

 

Please Note:


RevolutionRC accepts absolutely no responsibility for crash damage and/or loss of kits, engines, accessories, etc. incurred during operation of a radio-controlled model. It is extremely difficult or near impossible to determine whether crash damage was actually due to equipment failure, part incompatibility, poor installation, poor setup or simply due to user / operator error. RevolutionRC cannot be held responsible for any purchased components that are incorporated into radio systems or problems caused by incompatibility between radio components, model parts, and repairs not completed by our service centre etc. RevolutionRC takes no responsibility for any damage caused to a radio-controlled model caused by part/s failure etc. All of the products we sell are intended for retail consumption by our customers and are not intended for resale. Any consequences arising out of the resale of merchandise purchased from RevoultionrRC is the responsibility of the seller, not RevolutionRC.

By using and purchasing goods through www.revolutionrc.com.au, you are hereby consenting to RevolutionRC's warranty policy, privacy policy and terms and conditions of sale.

Align Motor Policy: Please note we do not participate in the "Align motor lifetime 40% RRP service" program. This program is only offered to larger premium distributors. We suggest making contact with Align directly or one of the USA distributors.